We want you to love every piece you buy from RCR Menswear. If something isn’t right, here is how returns and exchanges work. This policy follows the Egyptian Consumer Protection Law No. 181 of 2018.
1. Inspect before you pay
You can open your parcel and check the item (size, colour and condition) in front of the courier before paying. If it is not what you ordered, you can refuse it at no cost.
2. 14-day return & exchange
You may return or exchange any item within 14 days of receiving it, provided that:
- It is unworn, unwashed and in its original condition.
- All tags, labels and the original packaging are attached.
- The item was not damaged through misuse after delivery.
3. Sale & discounted items
Items bought on sale or at a discount can be exchanged only – they are not eligible for a refund. Exchanges follow the same 14-day and condition rules above.
4. Non-returnable items
For hygiene reasons, socks, underwear and opened perfumes cannot be returned or exchanged unless they are faulty.
5. Faulty or wrong items
If you receive a faulty item or something different from your order, we will exchange it or refund you in full and cover all shipping costs. Please contact us within 14 days of delivery with photos of the item.
6. Shipping costs
For size changes or change-of-mind returns, the shipping cost is paid by the customer. For faulty or wrong items, RCR pays the shipping.
7. Refunds
Once we receive and inspect the returned item, refunds are processed within 7–14 working days via the original payment method, or by bank transfer, InstaPay or mobile wallet for cash-on-delivery orders.
8. How to start a return or exchange
Message us on WhatsApp (01065558995 – 01201921513) with your order number and the item you want to return or exchange, and our team will arrange the pickup.